Amply helps you win
We consistently hear that Amply helps you stand out from the competition, build trust with homeowners faster, and win more deals. Hear from Mike Townsend, owner of Veteran HVAC, how Amply sets him apart from the competition.
Here are the best practices we have learned for winning more deals with Amply.
Six-step process overview
Here is the six-step process for maximizing Amply’s impact on your business.
1. Lay the groundwork
Using Amply is a substantially different experience than homeowners are used to. They love it, but it can take some people by surprise.
Tip: Have your scheduler or whoever answers your phones start to hype up the process before your Comfort Advisor sets foot in the home.
Example message:
“We take pride in our system design. To design the right system, we have to diagnose your home. That starts with understanding the size and shape of the building, and what it’s made out of. For that reason, our Comfort Advisor will scan your house using LiDAR. LiDAR is like RADAR, but with light waves instead of radio waves."
2. Ask permission
Set expectations and reassure the homeowner. Some people might think you are taking a video of their home, which can make them uncomfortable. Address that right up front to put them at ease. Let them know you may take a few photos to help document and visualize the project details.
Example message:
“Do you mind if I scan your home? I’m just taking measurements, not a video of your home.”
Resource to show the homeowner
We have created this attractive image to help you explain your process to a homeowner. We recommend downloading it and adding it to your iPad lock screen so you can quickly and easily show it to your customer.
3. Explain why
Without going into the all of the gory details about Manual J, help the homeowner understand why precise physical dimensions, measurements and construction assumptions allow you to understand the heat the building loses (in the winter) and gains (in the summer). Knowing what the building needs allows you to figure out the right equipment and system for the home.
Example message:
“I need to size your heat pump to handle winter and summer heat losses and gains. It needs to be goldilocks-sized to make sure you are comfortable year-round.”
4. Explain what
Homeowners have likely never seen technology like this. Give them a basic understanding of what the tech is and what it does. Learn more about LiDAR.
Example message:
“I’m using LiDAR and AI so I can take precise measurements of your home. LiDAR is like RADAR, but with light instead of radio waves. I take careful measurements, enter details like insulation levels, and then get certified heating and cooling requirements.”
5. Show not tell
Encourage the customer to follow along with you. Show them what you are seeing and use it throughout the visit to educate and engage the homeowner.
Example message:
“This helps me pick the right equipment that is tailored to your home.”
6. Compete
Demonstrate your value and how you are different from the competition.
Example message:
“Do other companies that you have met with precisely calculate your heat loss and gain? If not, how are they accurately sizing equipment?”