As your team grows, you may need to add a teammate to Amply, hand your account off to someone else, or figure out how multiple people on your team should use the app day to day. Here's how that works today.
One account, one device
Each Amply login is meant to be used on a single iPad at a time. Logging the same account into two iPads simultaneously isn't supported and can cause real problems — most importantly, data loss or overwritten projects if both devices try to sync at once. If two people on your team need to use Amply, each person should have their own seat and their own device rather than sharing a login.
Adding a seat
If you need to add a teammate, reach out to us and we'll get a new seat set up. Pricing details for additional seats are covered in Amply subscription options — if you're not sure what applies to your subscription, just ask and we'll confirm.
Transferring the primary seat
Sometimes the person who originally signed up isn't the person who ends up using Amply day to day — for example, if the account was set up by an office manager or owner but the field tech or salesperson will be the actual user. If you need to transfer the primary seat to a different person (a different name, email, and login), contact us and we'll handle the transfer and send new login instructions to the new primary user. This is a manual process on our end today, so please give us a little notice if you're planning a transition.
A few tips for multi-person teams
Keep one login per device. If someone leaves the team or changes roles, let us know so we can update or transfer the seat rather than continuing to share the old login.
Projects don't currently sync or share across accounts. If one person scans a project, another person on a different seat can't open or edit that same project today. If your team needs a second set of eyes on a project (an office reviewer, a supervisor doing QA), the most reliable option right now is to export and share the PDF report rather than trying to hand off the live project.
Password resets go to whoever is the current primary user's email. If you're transferring a seat, make sure the new user's email is updated with us first so reset links go to the right person.
Questions about your specific setup?
Team structures vary a lot — office staff who need visibility but not editing access, field techs who need their own devices, seasonal or part-time users. If your situation doesn't fit neatly into the above, reach out and we'll help you figure out the right setup.